Are there any terms & conditions?
Yes, every order placed is subject to our latest terms and conditions. Please check them out here.
Do you deliver?
Yes, we deliver and collect all items to/from your required location. Please let us know the delivery address and timings for dropping off and collection when enquiring and we will let you know the a cost.
When to order?
We require any hire to be made a minimum of 14 days before delivery date to be able to confirm an order. Please contact us if you require items in less than 14 days from order date.
What is the length of hire?
The length of hire for any item is 4 days.
Are items insured?
Our insurance covers our items in transit to and from your venue or required location. All items once delivered and until collected are the hirer’s responsibility and are to be covered by the hirer’s insurance.
What if items get damaged?
Any damage beyond normal wear and tear caused during the hire that cannot be easily repaired or cleaned will be chargeable to the hirer. All items once delivered and until collected are the hirer’s responsibility and are to be covered by the hirer’s insurance.
What if I need items longer than planned?
It's no problem to extend a hire period - provided the item is not pre-booked by another client. Please contact us as soon as you know you need to extend a hire period. Normal hire costs apply. We will do all we can to be of assistance in this instance.
Do you deliver or collect out of hours?
Yes, when we confirm delivery location and times just let us know what time and day you require items delivered or collected. Our normal delivery times are Mon-Sat 8am-5pm outside these times a surcharge may be applicable.
Can you make and customise items to order?
Yes, please contact us and let us know what you are looking for. Otherwise if you are not sure what you want, contact us and we may have some ideas for you. Our speciality is working with you to create new and exciting items/pieces.
Can you deliver to any location?
We can deliver to most places - however it is the hirer’s responsibility to ensure the items can be safely delivered and fit through any access routes. It is also important to let us know if any items need to be taken up any stairs or if access is difficult in any way. Locations with difficult access may incur additional costs. We will also need to know about onsite parking and access.
Will the item look exactly as it does on the website?
As we make most of our items in-house and not on a production line, the item may not look exactly as it does on the website but will be as close as possible.
Do you price include VAT?
Yes all our prices are with VAT included.
Can you meet me on-site?
Yes, just let us know when and where and we will deliver at a time that suits.
Do you sell items?
We normally do not sell items - however we have in some cases sold counters to clients when they required something unique or the number of hires made purchase more economical. We then store these for the client and delivered and collected as required throughout the year. Storage costs may apply.
Do you have anything else not online?
Although most items are online we do have some items not on show - please contact us and let us know what you are looking for.
Can I come and view items?
Of course, just let us know when you would like to visit, and we will have the coffee machine ready. Just drop us a line to arrange a visit.
Can I collect items myself?
We don't normally dry hire items but please speak to us and we will see what we can do.
Do you charge a deposit to secure an order?
We require full payment to secure the stock for an order, unless you have a credit agreement with us.
What do I do if I need to change my order?
To change anything on your order, please contact us as soon as possible
Do you hire to private parties?
Yes, we hire to both individuals and trade, event and corporate customers.
If you have any further questions, please do not hesitate to give us a call or drop us a line.